Now Hiring · Customer & Operations Lead · Charlotte, NC Area

We're not filling a seat. We're choosing a partner.

Panther Coatings is looking for one exceptional person to become the voice of our company, the friendly face at our customers' doors, and a right hand as we grow across the Carolinas. No coatings experience needed — just the character to do it right.

$25/hour to start Paid training Flexible schedule Real room to grow

Why people want to work here

4.9★ on GoogleA reputation you'll be proud to represent
Small, close teamYou'll matter here — no getting lost in a crowd
Growing fast1,000+ projects and expanding across the Carolinas
Locally ownedNot a franchise, not a call center — real people
Why Panther

This is a different kind of company to work for

Most home-service jobs feel like a treadmill. This one is a seat at the table of a business that's actually going somewhere — and cares how it gets there.

We do premium work — on purpose

We install true polyurea/polyaspartic floors built to last a lifetime, backed in writing. No corner-cutting, no subcontractors. When you tell a customer we do it right, you'll mean it.

You'll be trusted, not micromanaged

You're stepping into a role with real ownership from day one. We'll train you thoroughly, then hand you the keys to customer relationships and let you run with them.

Your work shows up on the bottom line

In a small company, one great person changes everything. As you help us grow, you grow with us — in responsibility, in pay, and in what you're building.

A Note From Us

Why we're being so picky

We built Panther Coatings on a simple promise: show up, do premium work, and treat people the way we'd want to be treated in our own driveway.

That promise lives or dies on the person who answers the phone, meets the homeowner, and follows through. For a while, that's been us. Now the company is growing faster than a small team can keep up with — and we'd rather grow it right than grow it fast.

So we're not looking to "hire help." We're looking for one person who wants to help build something — someone customers will come to trust the way they trust us. If that's you, we'll pour everything we know into making you great at it.

Come do work you're proud of, with people who have your back.

— The Panther Coatings TeamPanther Coating LLC · Lancaster, SC · Serving the Charlotte area

The Role

Every day is a little different

Part office, part people, part out in the field. If sitting in one chair all day sounds like slow torture, you'll love this.

Morning · At the desk

Run the front of the business

Answer calls, respond to new leads while they're hot, schedule estimates, and keep the calendar tight. You're the calm, organized voice that makes Panther feel buttoned-up and easy to work with.

Midday · In the field

Meet homeowners face to face

Drive out to a garage, greet the homeowner, measure the space, and walk them through colors and options. Over time — with full training — you'll build the estimate and quote it on the spot.

Afternoon · Building it

Follow through & coordinate

Follow up with customers, collect deposits, snap project photos, help coordinate jobs, and pitch in on marketing and operations as we grow. The kind of details that turn a good company into a great one.

What You'll Own

The responsibilities, plainly

Nothing hidden. Here's the real scope of the role — most of it you'll grow into with training.

Customers & communication

  • Answer incoming phone calls
  • Respond quickly to new leads
  • Follow up with customers
  • Collect deposits
  • Be the friendly, professional voice of Panther

Estimates & the field

  • Schedule estimate appointments
  • Visit homeowners and measure garages
  • Learn our estimating process
  • Create estimates after training
  • Take before & after project photos

Coordination & growth

  • Keep the calendar organized
  • Help coordinate jobs
  • Run occasional business errands
  • Assist with marketing & operations
  • Take on more as the company grows

Concrete coating experience is not required. We'll teach you the trade. We can't teach character.

The Right Person

Who we're looking for

We hire for character first. The rest we can train.

This is you if…

  • People like you — you're warm, confident, and easy to talk to
  • You're organized — nothing falls through the cracks on your watch
  • You follow through — when you say you'll call back, you call back
  • You take pride in details — typos and sloppy work bug you
  • You're coachable — you'd rather learn than pretend you already know
  • You want to build something — not just clock in and out

What we value most

Professionalism Great communication Organization Reliability Confidence Friendliness Coachability Strong work ethic Customer-first Attention to detail

A valid driver's license and reliable transportation are needed for field visits. Everything else, you'll learn here.

Compensation

What you'll earn

A real starting wage, real training, and real upside as you prove yourself.

$25/hour

Starting pay — with performance bonuses and raises as you take on more and the company grows.

Flexible scheduling

We respect your life outside work. We'll build a schedule that works for both of us.

Paid training

You earn while you learn the trade, the process, and how we treat customers.

Performance bonuses

When your work moves the business forward, you share in the win.

Room to grow

This is a long-term career, not a stopgap. Grow with us as Panther expands.

The Culture

Why you'll love working here

No corporate nonsense

No red tape, no pointless meetings, no "that's not my department." Small team, clear priorities, real decisions made fast.

Variety, not monotony

Some desk, some driving, some meeting great people. You're never stuck doing the same thing for eight hours straight.

Work that's visible

You'll watch dull, cracked garages become showpieces — and hear the customer's reaction. Few jobs give you that.

People who show up

We don't hang each other out to dry. You'll have training, backup, and honest answers when you need them.

Straight talk

We don't do gimmicks with customers, and we won't play games with you. Clear expectations, honest feedback, fair pay.

You'll get better here

Sales, customer service, operations, estimating — you'll leave every month sharper than you started. That's the deal.

About Panther Coatings

A premium brand worth representing

Panther Coatings is a locally owned concrete coating company based in Lancaster, SC, serving homeowners within 60 miles of Charlotte. We install true 100% polyurea & UV-stable polyaspartic floor systems — the kind built to survive Carolina heat and last a lifetime.

We're not a franchise and we don't use subcontractors. The same small crew that answers the phone is the one that grinds the concrete and finishes the floor. That's why homeowners trust us — and why the person we hire has to be someone we'd trust too.

Finished premium garage floor coating by Panther Coatings

Join a team with a real track record

1,000+Projects Completed
4.9★Rated on Google
1-DayInstalls
60 miAround Charlotte
Your Future Here

Grow with us

This role is the starting line, not the finish. Here's the path we see for the right person.

1

Learn the business

Master the phones, the calendar, and the customer experience. Become the reliable heartbeat of daily operations.

2

Own the customer journey

Run estimates start to finish — measure, quote, and close with confidence. Customers ask for you by name.

3

Lead operations

Coordinate jobs, shape our marketing, and help build the systems that let Panther take on more work without dropping the quality.

4

Grow as we grow

As we expand across the Carolinas, step into more responsibility, more leadership, and more earning power. You helped build it — you share in it.

How Hiring Works

Our hiring process

Clear and respectful of your time — no ghosting, no endless rounds.

1

Apply

Fill out the quick form below. Five minutes, tops.

2

Phone Interview

A friendly call to get to know each other.

3

In-Person Interview

Meet face to face and see if it clicks.

4

Paid Ride-Along

Spend a paid day with us in the real role.

5

Join the Team

Get your offer and start building with us.

Apply

Ready to build something with us?

Tell us a bit about you. If it looks like a fit, we'll reach out within a few business days.

PDF or Word. No resume yet? No problem — just tell us about yourself below.

We read every application. If it's a fit, you'll hear from us within a few business days.

Think you're the one?

We're only hiring one person for this role. If everything above sounds like you, don't wait — apply today.